Situation

Customers were having difficulties completing orders, and continued to need one-on-one support from our service engineer on a weekly basis.

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Solution

First, we studied their environment, documentation, and pain points. Then we put together a plan to refine the ordering process, produce professional video tutorials, and design professional user guides. The solution ended up being exactly what they needed and continues to receive great reviews.

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Value

This workplace-based solution empowered the customer with resources to perform the ordering process on their own. Because of its simple and effective design, the client requested we use the same approach for all their products support experiences.