My name is Saif Altalib, Performance Consultant & Learning Experience Designer. I specialize in combining performance consulting with learning experience design for the purpose of impacting business results and achieving workplace performance outcomes.

 

Work Experience


Lead Learning Experience (LX) Designer | AT&T University | 2010 – Present | Atlanta, GA


Designed and developed learning experiences for various AT&T clients and roles. Key projects included:


Lead the design of a performance support and flipped classroom 4-month curriculum. Reduced time-to-productivity (21% monthly) and development costs (33% annually).


Developed classroom and virtual certification programs for architecting and selling integrated AT&T mobile and IP networking solutions. Increased sales by 29% post training.


Designed and administered internal department knowledge management and social networking platform. More than 100 users per day.


Training Manager | Cingular Wireless | 2006 – 2010 | Alpharetta, GA


Managed a team of eight instructional and multimedia designers to develop training and certification programs. Key projects included:


Managed the design process of a performance-based software certification program. Solution improved new-hire sales adoption by 23% during first month on the job. The solution won the ATD Atlanta 2010 Best Software Learning Program.


Managed the digitization of organization-wide customer service pillars and behaviors training. Solution improved quarterly Net Promoter Scores (NPS) for the organization by 13 points.


Consulted with various business partners and cross-functional teams to evolve our learning design strategies and enterprise-wide solutions.


Education


College Degrees


M.B.A. (University of Georgia) (2018)

M.Ed. Instructional Technology (University of Georgia) (2006)

B.S. Computer Information Systems (North Georgia University) (2004)


Professional Certifications


Learning & Performance Ecosystem Certification (2016)

Six Sigma Certification (2018)

Design Thinking Certification (2018)


Skillsets


Performance Consulting & Learning Design Expertise:


Performance Consulting process


User-centered design and information architecture principles


UI Design Systems (universal visual components and guidelines)


Performance Support systems (embedded and adjacent)


Curriculum design for onboarding, sales, customer service, leadership, and more


Content curation, microlearning, scenario-based activities


Technical Expertise:


Web development: HTML/CSS/JS, WordPress, PHP, MySQL, SharePoint


Visual design tools: InDesign, Photoshop, Illustrator


Simulation tools: Camtasia, Captivate


Authoring tools: Lectora, Storyline, Twine


Presentations & Awards


Learning Solutions Conference & Expo Presentation & Panel (2018 | Orlando, FL)

UGA ID Conference Presentation (2017 | Athens, GA)

eLearning Guild Electronic Performance Support Symposium Presentation (2014 | Boston, MA)

ASTD Atlanta Best Software Learning Program (2010 | Atlanta, GA)

AT&T University Fearless Thinker Award (2010)

UGA Allen Bullock Service Award (2005 | Athens, GA)


Volunteer Experience


AT&T Oxygen Atlanta Board Member (2016)

Roswell Community Masjid Operations & Board Member (2014)

AlMaghrib Institute Atlanta Chapter Director (2012)

AT&T University Technology & Design Symposium Co-Founder (2010)