My name is Saif Altalib, Performance Consultant & Learning Experience Designer. I specialize in combining performance consulting with learning experience design for the purpose of impacting business results and achieving workplace performance outcomes.
Instructional Designer | AWS Training & Certification | 2020 – Present | Atlanta, GA
Designing and developing technical training for AWS customers and internal stakeholders.
Lead Instructional Designer | AT&T University | 2010 – 2020 | Atlanta, GA
Designed and developed learning experiences for various AT&T clients and roles. Key projects included:
Lead the design of a performance support and flipped classroom 4-month curriculum. Reduced time-to-productivity (21% monthly) and development costs (33% annually).
Developed classroom and virtual certification programs for architecting and selling integrated AT&T Mobility and IP Networking Solutions. Increased sales by 29% post training.
Designed and administered internal department knowledge management and social networking platform. More than 100 users per day.
Training Manager | Cingular Wireless | 2006 – 2010 | Alpharetta, GA
Managed a team of eight instructional and multimedia designers to develop training and certification programs. Key projects included:
Managed the design process of a performance-based software certification program. Solution improved new-hire sales adoption by 23% during first month on the job. The solution won the ATD Atlanta 2010 Best Software Learning Program.
Managed the digitization of organization-wide customer service pillars and behaviors training. Solution improved quarterly Net Promoter Scores (NPS) for the organization by 13 points.
Consulted with various business partners and cross-functional teams to evolve our learning design strategies and enterprise-wide solutions.
M.B.A. (University of Georgia) (2018)
M.Ed. Instructional Technology (University of Georgia) (2006)
B.S. Computer Information Systems (North Georgia University) (2004)
Learning & Performance Ecosystem Certification (2016)
Six Sigma Certification (2018)
Design Thinking Certification (2018)
AWS Certified Cloud Practitioner (2020)
Performance Consulting and User-Centered Design — To align with desired business outcomes and uncover underlying employee performance gaps and concerns
In the Workflow/Performance Support Systems — Design of contextual on-demand and 2-3 click access to critical tasks using information architecture and content curation principles.
Learning Activities Design — Design of learning activities such as expert demonstrations, branching scenarios, practice activities, and assessments for onboarding, sales, customer service, leadership, and more.
Visual Design Systems — Design of HTML/CSS/JS-Based universal styling guidelines, visual components, learning activities across learning platforms.
Web development: HTML/CSS/JS, WordPress, PHP, MySQL, SharePoint
Adobe Creative Cloud: Illustrator, Photoshop, After Effects, Audition, InDesign
eLearning Authoring tools: Articulate Rise, Storyline, Lectora, Twine
Software Simulation tools: Camtasia, Captivate
Presentations & Awards
Learning Solutions Conference & Expo Presentation & Panel (2018 | Orlando, FL)
UGA ID Conference Presentation (2017 | Athens, GA)
eLearning Guild Electronic Performance Support Symposium Presentation (2014 | Boston, MA)
ASTD Atlanta Best Software Learning Program (2010 | Atlanta, GA)
AT&T University Fearless Thinker Award (2010)
UGA Allen Bullock Service Award (2005 | Athens, GA)
AT&T Oxygen Atlanta Board Member (2016)
Roswell Community Masjid Operations & Board Member (2014)
AlMaghrib Institute Atlanta Chapter Director (2012)
AT&T University Technology & Design Symposium Co-Founder (2010)