Instructional Designer | AWS Training & Certification | 2020 – Present | Atlanta, GA

Designing and developing technical training for AWS customers and internal stakeholders.

Lead Instructional Designer | AT&T University | 2010 – 2020 | Atlanta, GA

Designed and developed learning experiences for various AT&T clients and roles. Key projects included:

Lead the design of a performance support and flipped classroom 4-month curriculum. Reduced time-to-productivity (21% monthly) and development costs (33% annually).

Developed classroom and virtual certification programs for architecting and selling integrated AT&T Mobility and IP Networking Solutions. Increased sales by 29% post training.

Designed and administered internal department knowledge management and social networking platform. More than 100 users per day.

Training Manager | Cingular Wireless | 2006 – 2010 | Alpharetta, GA

Managed a team of eight instructional and multimedia designers to develop training and certification programs. Key projects included:

Managed the design process of a performance-based software certification program. Solution improved new-hire sales adoption by 23% during first month on the job. The solution won the ATD Atlanta 2010 Best Software Learning Program.

Managed the digitization of organization-wide customer service pillars and behaviors training. Solution improved quarterly Net Promoter Scores (NPS) for the organization by 13 points.

Consulted with various business partners and cross-functional teams to evolve our learning design strategies and enterprise-wide solutions.

College Degrees

M.B.A. (University of Georgia) (2018)

M.Ed. Instructional Technology (University of Georgia) (2006)

B.S. Computer Information Systems (North Georgia University) (2004)

Professional Certifications

Learning & Performance Ecosystem Certification (2016)

Six Sigma Certification (2018)

Design Thinking Certification (2018)

AWS Certified Cloud Practitioner (2020)

Core Skills:

Performance Consulting and User-Centered Design — To align with desired business outcomes and uncover underlying employee performance gaps and concerns

In the Workflow/Performance Support Systems — Design of contextual on-demand and 2-3 click access to critical tasks using information architecture and content curation principles.

Learning Activities Design — Design of learning activities such as expert demonstrations, branching scenarios, practice activities, and assessments for onboarding, sales, customer service, leadership, and more.

Visual Design Systems — Design of HTML/CSS/JS-Based universal styling guidelines, visual components, learning activities across learning platforms.

Technical Skills:

Web development: HTML/CSS/JS, WordPress, PHP, MySQL, SharePoint

Adobe Creative Cloud: Illustrator, Photoshop, After Effects, Audition, InDesign

eLearning Authoring tools: Articulate Rise, Storyline, Lectora, Twine

Software Simulation tools: Camtasia, Captivate

Learning Solutions Conference & Expo Presentation & Panel (2018 | Orlando, FL)

UGA ID Conference Presentation (2017 | Athens, GA)

eLearning Guild Electronic Performance Support Symposium Presentation (2014 | Boston, MA)

ASTD Atlanta Best Software Learning Program (2010 | Atlanta, GA)

AT&T University Fearless Thinker Award (2010)

UGA Allen Bullock Service Award (2005 | Athens, GA)

AT&T Oxygen Atlanta Board Member (2016)

Roswell Community Masjid Operations & Board Member (2014)

AlMaghrib Institute Atlanta Chapter Director (2012)

AT&T University Technology & Design Symposium Co-Founder (2010)